Got Questions?
Before You Buy
Will the design on my t-shirt feel heavy or plastic-like?
No worries at all! The design on your t-shirt will not feel heavy or plastic-like. We use top-quality printing methods that ensure the design is soft, breathable, and seamlessly blends with the fabric. You'll enjoy a vibrant, durable print that feels just as comfortable as the rest of the shirt. Rest assured, your tee will be stylish and comfortable, without any stiffness or bulk.
Why is every product made to order?
At Jolly Good Threads, we are dedicated to caring for the environment and reducing waste. That's why every product is lovingly made to order. This approach ensures you receive a freshly crafted item while helping us minimise overproduction and its impact on our planet.
How can I make sure I'm ordering the right size?
We understand the importance of getting the right fit. To help you, we provide a detailed size guide within each product description. Please take a moment to refer to this guide before placing your order. Additionally, look out for any bolded sizing information in the description, as some t-shirts may run small and require closer attention.
Where can I find the size guide?
The size guide is conveniently located within the product description of each item. Simply scroll down to find comprehensive measurements and recommendations to help you choose the perfect size.
Why should I check for additional sizing information?
Some of our products might have specific sizing notes, highlighted in bold within the product description. These notes are crucial as they can indicate if a t-shirt runs small, ensuring you get the best fit possible without any surprises.
Product Aftercare
How can I make my apparel last longer?
Our products are crafted to endure, but proper care will extend their life and preserve the print quality.
Washing Instructions
1.Turn inside out: Protect the printed area by turning your t-shirts inside out before washing.
2.Cold water wash: Use cold water (at or below 30°C) to prevent fading or shrinkage.
3.Delicate cycle:Opt for a delicate cycle (ideally around 600 rpm) to minimise friction.
4.Mild detergent: Use a mild detergent to preserve the print quality.
5.Avoid fabric softener and dry cleaning: These can damage the ink and fabric.
6.Do not tumble dry: Air drying is best to maintain the integrity of the print and fabric.
How should I care for my mugs?
Our White Glossy Mugs and White Ceramic Mugs with Colour Inside are microwave and dishwasher-safe. However, to ensure the print and coating last even longer, we recommend hand-washing them.
Shipping Information
When will I get my order?
We typically take 3-7 days to fulfil an order, after which it’s shipped out. Shipping times vary based on your location and the type of t-shirt:
USA: 3-4 business days
Europe: 6-8 business days
Australia: 2-14 business days
Japan: 4-8 business days
International: 10-20 business days
Please note that shipping times are estimates only. To ensure your order arrives on time, send us a message to inquire about the exact shipping time or place your order well in advance.
Where will my order ship from?
We partner with an on-demand order fulfilment company that has facilities worldwide.
Will I be charged customs for my order?
For international orders, customs and tax fees may apply. These fees are determined by your local customs office and are beyond our control. Please check with your local customs office for more details on their policies.
Returns & Exchanges
Can I return or exchange my item?
At Jolly Good Threads, your satisfaction is our priority. If you're not completely happy with your purchase, you can return any item for store credit within 14 days of receiving your order.
What items are non-returnable?
Returns are not accepted for custom-made or limited edition products. These custom products are personalised specifically for you and are not suitable for resale. We can only accommodate exchanges for damaged or defective custom items.
How do I get a refund for a damaged or incorrect item?
Refunds are only provided for incorrect or damaged items. If this applies to you, please contact us at [contact@jollygoodthreads.com](mailto:contact@jollygoodthreads.com) with photos of the incorrect or damaged items, and we will resolve the issue promptly.
Can I exchange an item for a different size or colour?
We do not offer direct exchanges for different sizes or colours. If you're unsure about sizing, please refer to our sizing charts available in each item's product description section. In the rare event that an item you ordered is mislabelled, contact us at: contact@jollygoodthreads.com within one week of receiving your order. Include your order number and photos of the mislabelled item, and we will send you a new one or issue a refund.
